Shipping Policy
At Nova Ritual, we’re honored to be part of your journey toward balance, healing, and intentional living. Below you'll find our shipping policy designed to be as transparent and supportive as possible.
Processing Time
Every order is prepared with intention and care. Please allow 1–3 business days for us to process your order before shipping. Processing times may vary depending on order volume, holidays, or inventory levels. Delivery estimates shown at checkout reflect transit times only and do not include processing delays.
U.S. Shipping
We offer multiple shipping options for U.S. customers:
- Economy Shipping: 7–10 business days
- Expedited Shipping: 4–7 business days
- Express Shipping: 3–5 business days
Orders over $99 USD qualify for free standard shipping within the U.S. (excluding Alaska, Hawaii, and U.S. territories, which may require additional time).
International Shipping
We’re delighted to ship internationally. Orders over $200 USD qualify for free standard international shipping.
- Estimated Transit Time: 10–25 business days
- Customs & Import Fees: Customers are responsible for any duties, VAT, or taxes based on local regulations. These are not included in your checkout total.
Please check with your local customs office if you’re unsure about potential fees. If a package is refused and returned to us, any applicable shipping & handling fees will be deducted from your refund.
📌 Helpful resources:
PO Boxes & Incorrect Addresses
We do not recommend shipping to PO Boxes or incomplete addresses. Please double-check your shipping information at checkout.
Nova Ritual is not responsible for:
- Packages delivered to incorrect addresses provided by customers
- Delays or losses caused by undeliverable addresses
- Re-delivery fees for returned parcels marked “Return to Sender”
Lost or Missing Packages
We work with trusted carriers, but sometimes parcels get lost in transit. If your tracking shows your package was never delivered and the carrier confirms it as lost, we’ll be happy to send a free replacement.
Contact us at care@novaritual.com with your order number and tracking info. Please note:
- We are not responsible for packages marked as delivered by the carrier but lost or stolen afterward.
- We recommend shipping to a secure address to avoid theft.
Questions or Concerns?
We’re always here to help. If you have any questions about your order or our shipping policy, please reach out to us:
📧 Email: care@novaritual.com
Let your delivery be part of your ritual.