FAQs - We're Here to Help!
Have a question? You're in the right place. We’ve gathered answers to your most common questions — from orders to crystals and everything in between. Still need help? Reach out anytime at care@novaritual.com. We’re here Monday to Friday, 9am–5pm PST.
Track Your Order
Check the status of your order and latest shipping updates.
Returns & Exchanges
Need to return or exchange something? We’re here to guide you.
Contact Us
Still need help? Reach out via email at care@novaritual.com
Frequently asked questions
Orders & Payments
Q: How can I check the status of my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. You can also reach out to care@novaritual.com if you need help locating it.
Q: Can I make changes after placing an order?
A: We begin processing orders quickly, but if your order hasn’t shipped yet, email us as soon as possible and we’ll do our best to assist.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, Shop Pay, and select digital wallets. All payments are processed securely.
Q: Do you charge sales tax?
A: Applicable sales tax will be calculated based on your shipping address during checkout, in accordance with local laws.
Q: What currency are your prices in?
A: All prices on novaritual.com are in USD. If you're shopping internationally, your payment provider may apply a conversion rate.
Shipping & Tracking
Q: How long will my order take to arrive?
A:
- Standard: 7–10 business days
- Expedited: 4–7 business days
- Express: 3–5 business days
- International: 10–25 business days
Keep in mind, delivery times may vary based on your location and customs processes.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Orders over $200 may qualify for free international shipping. Please note that customs and duties may apply depending on your country.
Q: How can I track my order?
A: A tracking link will be sent via email once your order has shipped. Didn’t get one? Reach out to us at care@novaritual.com.
Q: My tracking says “Label Created” but hasn’t moved?
A: It means your order is ready but hasn't yet been picked up by the carrier. Please allow up to 48 hours for tracking to update.
Q: What if my package says "Returned to Sender"?
A: This usually means the address provided was incorrect or undeliverable. Please email us to arrange a reshipment (shipping fees may apply).
Q: Do you ship to PO Boxes or military addresses?
A: Yes, we ship to PO Boxes. However we do not recommend shipping to PO Boxes or incomplete addresses. Please double-check your shipping information at checkout.
Returns & Exchanges
Q: What is your return policy?
A: You can return most items within 30 days of delivery. Items must be unused and in original condition. Sale items, earrings, and opened wellness products (like incense or oils) are non-returnable.
Q: What if my item is damaged or defective?
A: We're so sorry! Please email us within 7 days of receiving your order and include photos of the item. We'll make it right.
Q: Do you offer exchanges?
A: Yes! If you'd like to exchange an item, email us with your order number and what you’d like to exchange for. We'll help you through the process.
Q: Do you cover return shipping?
A: Currently, customers are responsible for return shipping. Please contact us first for the correct return address.
Q: Do I need a return label?
A: We currently do not provide pre-paid return labels. To return your order, please email care@novaritual.com to receive the correct return address.
Crystal FAQs
Q: How do I choose the right crystal?
A: Let your intuition guide you — or start with your current intention (love, clarity, protection). Our product pages share detailed energetic meanings for each stone.
Q: How do I care for my crystal jewelry?
A: We begin processing orders quickly, but if your order hasn’t shipped yet, email us as soon as possible and we’ll do our best to assist.
Q: How do I set an intention with my crystal?
A: Hold the crystal, breathe deeply, and state your intention clearly (out loud or silently). Repeat daily to reinforce your energetic alignment.
Q: My crystals don’t seem to be working — what should I do?
A: Crystals work subtly. Try cleansing and recharging them, or reflect on whether your intentions have shifted. Trust that change is happening, even if not visible yet.
Q: Can I use multiple crystals at once?
A: Absolutely! Crystals can work together in harmony. Just be mindful not to overwhelm your energy — less is often more.
Jewelry FAQs
Q: Can I wear my jewelry in water?
A: We recommend avoiding water to maintain your jewelry’s shine and integrity, especially for gold plating and delicate stones.
Q: How do I find my size?
A: Check our Jewelry Sizing Guide (linked in each product page) or email us with your wrist/finger measurements — we’ll be happy to help!
Q: Which wrist should I wear my bracelet on?
A: Traditionally:
- Left wrist for receiving energy
- Right wrist for projecting energy
Choose what feels intuitively right for you.
Q: Can I wear multiple pieces at once?
A: Yes — layering jewelry is powerful and beautiful. Combine pieces that resonate with different intentions (e.g., love + grounding).
Gifting & E-Gift Cards
Q: Do you offer gift cards?
A: Yes! You can send a Nova Ritual e-gift card directly to someone’s inbox. Perfect for intentional giving.
Q: Can I include a gift note?
A: Yes — leave your message in the “Order Notes” at checkout and we’ll include it with your order.
Sourcing, Ethics & Giving Back
Q: Are your crystals ethically sourced?
A: We source ethically from trusted partners around the world, prioritizing transparency, fair labor, and environmental care.
Q: Do you give back?
A: Yes. A portion of every Nova Ritual purchase supports causes focused on women’s empowerment, mental wellness, and healing communities.
Account & Security
Q: Do I need an account to order?
A: No, but creating one allows you to view past orders, save addresses, and check out faster next time.
Q: Is my information safe?
A: Yes. We use industry-standard encryption and secure checkout to protect your data. For details, view our Privacy Policy.
Still have questions?
We’re here for you.
Email us at care@novaritual.com
Monday to Friday, 9AM–5PM PST